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How ab9 Handles Your Personal Information

Your privacy matters to us. This policy explains what data ab9 collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use our lobby — and how we keep that data secure.

Data collected at account openingbKash, Nagad, Rocket transaction recordsCookie and device tracking disclosedYour right to request or delete data
ab9 How ab9 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Responses are sent to the email address registered on your account. For urgent account-security concerns — such as a login you do not recognise — contact us immediately through live chat so we can act without delay.

Live Chat Open the chat icon inside your account dashboard for direct privacy queries. Available for account holders during posted support hours.
Email Support Send privacy requests to our support address from your registered email. Include your account reference so we can locate your records quickly.
Account Settings Access the Data and Privacy section inside your account settings to review stored details or submit a data-access request without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account security at ab9 starts at login. We use SSL encryption on all connections and require OTP verification when you sign in from a new device. Cookie preferences can be managed from the banner shown on your first visit, and you can update them at any time through your browser settings.

Encryption and Login Security All data in transit is SSL-encrypted. New-device logins trigger an OTP sent to your registered mobile number before access is granted to your account wallet.
Cookie Controls We use functional cookies to keep your session active and analytics cookies to understand lobby usage. You can accept or decline non-essential cookies at any time from your browser.
Data Retention We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. You may request early deletion where law permits.
Your Rights and Requests You have the right to access, correct, or request deletion of your personal data. Submit requests via the Data and Privacy page in account settings or by emailing our support team.

Privacy Policy — Common Questions

These are the questions we get most often about how your data is handled on ab9. If your question is not covered here, reach out via live chat or email from your registered account.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with regulatory bodies where required by law. We do not sell your information.

Log in and go to the Data and Privacy section in account settings, or email our support team from your registered address. We will respond with your data within the timeframe required by applicable rules.

Yes. Submit a deletion request through account settings or via email. We will remove your data where legally permitted; some records must be kept for the period required by applicable regulations.

A cookie preference banner appears on your first visit. You can accept or decline non-essential cookies. Functional cookies that keep your session active are required for the lobby to work correctly.

Contact us immediately via live chat inside your account dashboard. We will review your login history and, if needed, secure your account and wallet before investigating further.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.